Terms & Conditions

This Agreement is between you and WHY NOT SPORT FZCO, a company incorporated in Dubai Silicon Oasis, United Arab Emirates (UAE), operating the website tixticks.com. All services are provided outside the territory of the UAE. By using our services you agree to this User Agreement in its entirety.

Tixticks.com is a ticket marketplace that enables users to buy and sell tickets for live events. We do not own the tickets listed by users and we are not responsible for the events themselves. Tixticks acts as a facilitator and does not guarantee the occurrence, quality, or scheduling of any event.

You must be at least 18 years old and legally capable of entering a binding agreement. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You agree to provide accurate and truthful information when creating an account or listing a ticket.

To sell a ticket you must prove ownership through valid documentation and provide a valid payment method. By listing a ticket you represent that you have the legal right to sell it and commit to delivering it in accordance with the listing terms.

Tixticks reserves the right to remove listings or suspend seller accounts for policy violations, suspicious behaviour, or upon a substantiated buyer complaint.

By purchasing a ticket you enter into a direct agreement with the seller. All sales are final unless stated otherwise in the Ticket Guarantee.

You are responsible for verifying the accuracy of ticket details — including date, venue, and seating — before completing your purchase.

Ticket prices are set by sellers and may exceed face value. Tixticks applies service fees, delivery costs, and applicable taxes. The total purchase price, including all fees, is displayed before checkout.

Sellers agree to pay Tixticks a commission on each successful sale.

Payments are processed via secure, PCI-compliant third-party payment providers. Seller payouts may be withheld until successful ticket delivery or event completion is confirmed.

Tickets may be delivered electronically (e-tickets) or physically, depending on the listing. Buyers are responsible for providing accurate delivery information.

Cancelled events. If an event is cancelled and not rescheduled, you may be eligible for a refund provided the event organiser has confirmed the cancellation and authorised refunds. Tixticks is not the event organiser and does not control cancellation or refund decisions. We will notify you as soon as we receive confirmation from the organiser or the seller. Refunds, if authorised, are processed to the original payment method and may take up to 30 days to appear.

Postponed or rescheduled events. Your ticket will typically remain valid for the new date. No refunds are issued for postponements unless explicitly approved by the event organiser. It is your responsibility to verify the new event details with the organiser or venue.

Tixticks is not liable for costs associated with cancellation or postponement, including travel, accommodation, or other expenses. We recommend reviewing the event organiser's refund and cancellation policies before purchasing.

Note: the Tixticks 150% Money Back Guarantee (see Guarantees & Disputes below) applies specifically to ticket delivery failures and invalid tickets, not to event cancellations or postponements. For cancelled events, refund eligibility depends on the event organiser's decision.

150% Money Back Guarantee. If a buyer does not receive valid tickets in time for the event, or if the delivered tickets are found to be invalid (counterfeit, already used, or for a different event), Tixticks will first attempt to provide comparable replacement tickets. If no replacement is available, Tixticks will issue a full refund of the original purchase price (including service fees and delivery charges) and offer a 50% credit of the purchase price toward a future order. This combined value constitutes our 150% Money Back Guarantee.

This guarantee applies exclusively to ticket delivery failures and ticket validity issues. It does not cover event cancellations, postponements, rescheduling, buyer error (e.g. incorrect contact details), or inability to attend due to personal circumstances.

Disputes must be reported within 72 hours after the event, accompanied by supporting evidence (e.g. venue denial confirmation, screenshot of non-delivery). Tixticks reserves the right to verify all claims before processing refunds or credits.

Users agree not to engage in fraud, misrepresentation, or the resale of counterfeit tickets. Violations may result in immediate account termination and referral for legal action.

All content on tixticks.com — including text, graphics, and logos — is the property of WHY NOT SPORT FZCO or its licensors. Unauthorised reproduction or distribution is prohibited.

Tixticks is not liable for damages related to event cancellation, delay, venue issues, or ticket problems beyond our reasonable control. Our total liability is limited to the purchase price paid by the buyer for the affected ticket, plus any applicable credit under the 150% Money Back Guarantee. We are not responsible for indirect losses, including travel, accommodation, or other related costs.

We collect and process personal data in compliance with GDPR and other applicable data-protection laws. Please refer to our Privacy Policy for full details.

This Agreement is governed by the laws of the United Arab Emirates. Disputes shall be resolved in the courts of Dubai, UAE, unless otherwise required by mandatory local consumer-protection laws.

Tixticks may amend these Terms at any time. Users will be notified of material changes via email or an in-app notice. Continued use of the platform after notification constitutes acceptance of the updated Terms.

For questions, contact us at support@tixticks.com.