Ticket Guarantee
Every ticket purchased on Tixticks is backed by our 150% Money Back Guarantee. Valid tickets on time — or 150% back.
Last updated June 20, 2026
1. Overview
At Tixticks, we are committed to providing a secure and reliable ticket marketplace. Our 150% Money Back Guarantee ensures that buyers receive valid tickets in time for the event. If something goes wrong, you will receive comparable replacement tickets — or a full refund plus a 50% credit toward another match.
2. What We Guarantee
- You will receive your tickets on time for the event.
- The tickets you receive will be valid for entry.
- If a problem arises, our support team will work with you to find a resolution — including replacement tickets, a full refund, or a full refund plus a 50% credit (our 150% Money Back Guarantee).
3. Invalid or Undelivered Tickets
If you do not receive your tickets, or they turn out to be invalid (for example: already used, counterfeit, or for a different event), contact us immediately at support@tixticks.com.
We may ask for supporting evidence such as venue confirmation or a written denial of entry. Claims must be submitted within 72 hours after the event.
4. Resolution Options
Replacement tickets
If time allows and comparable tickets are available, we will offer you replacement tickets at no additional cost.
Full refund + 50% credit (150% Guarantee)
If no replacement is possible, we will issue a full refund of the original purchase price (including service fees and delivery charges) and offer a 50% credit of the purchase price toward a future order. This combined 150% value is our promise to you. To process your refund we may ask you to confirm your payment details; refunds are issued to your original payment method or, where applicable, to the bank account you provide.
5. Exclusions
This guarantee does not cover issues beyond our control, including:
- Event delays or rescheduling (unless the organiser cancels the event entirely without rescheduling)
- Buyer error — for example, providing an incorrect email address or shipping details
- Inability to attend the event due to personal circumstances
6. Seller Responsibilities
Sellers are required to provide valid, deliverable tickets. Failure to do so may result in refund liability, loss of payment, account suspension, or a permanent ban from the platform.
7. Limitation of Liability
Our liability under this guarantee is limited to the original purchase price of the tickets plus any applicable 50% credit under the 150% Money Back Guarantee. We are not responsible for indirect losses, including travel, accommodation, or other related costs.
8. Contact
Having an issue with your tickets?
Contact our support team immediately at support@tixticks.com. We will do our best to assist and ensure a fair resolution.