Resale marketplace — prices may be higher or lower than face value. 150% money-back guarantee.

tixticks

Buyer policy

Refunds & cancellations

When Tixticks refunds, what counts as a seat fail, and how the 150% Money-Back Guarantee works in 2026 — written in plain English.

Last updated September 1, 2025

What we cover

Cancelled and not rescheduled

Full refund of the ticket price plus service fee, processed within 7-10 business days back to the original payment method.

Rescheduled by the organiser

Your ticket transfers automatically to the new date. If the new date does not work, list it for resale on Tixticks at any time.

Match abandoned mid-game

Outcome follows the official competition rules. Most leagues issue partial credit for matches abandoned after kickoff; FIFA refunds in full only if the match is replayed.

Seat fail / wrong section delivered

We replace with a comparable or better seat at no extra cost. If no replacement is possible, you receive a 100% refund — and our 150% Money-Back Guarantee applies.

What we do not cover

The buyer guarantee covers ticket validity and delivery — not your travel plans, accommodation, visa or weather. Buy separate travel insurance for any World Cup 2026 trip and follow the host-city advice on the host-cities page.

  • Flight cancellations, delays or missed connections.
  • Hotel bookings made through third parties.
  • Visa refusals or border-entry delays.
  • Behaviour-based ejections from the stadium (e.g. flares, away-end intrusion).

How to request a refund

  1. 1

    Open a support ticket via /support with the order number and a one-line summary of the issue.

  2. 2

    Attach the ticket screenshot or transfer email if the issue is delivery-related (wallet, transfer rejection).

  3. 3

    We acknowledge within 24h and aim to resolve within 5 business days. Card refunds reach your account within 7-10 business days of approval; crypto refunds are reviewed and sent manually.

FAQ

How long does a Tixticks refund take?
Refunds are issued within 7-10 business days back to the original payment method. Your card issuer may add a further 1-3 business days depending on your bank; crypto refunds are reviewed and sent manually.
What is the 150% Money-Back Guarantee?
If we cannot deliver a comparable replacement ticket for a verified failure, we refund your purchase price plus an additional 50%. See the /guarantee page for the full policy.
Can I cancel an order after I have paid?
Resale tickets are non-cancellable once the seller has confirmed the listing — that is industry standard. If you change your mind, list the ticket for resale on Tixticks; many fans break even or profit on knockout-round inventory.
What if my flight is cancelled but the match still goes ahead?
Travel disruption is not covered by the ticket guarantee — buy travel insurance. You can still resell the ticket on Tixticks before kickoff to recoup most of the purchase price.
How do I escalate a refund dispute?
Open a ticket via /support with the order number and a one-line summary. We aim to acknowledge within 24 hours and resolve within 5 business days. You also retain card chargeback rights as a final-resort option.

150% Money-Back Guarantee →

Full policy and what counts as a seat fail.

Fees & pricing →

All-in pricing breakdown and fee structure.

Open a ticket →

Contact support directly with your order number.