Privacy Policy

This Privacy Policy explains how WHY NOT SPORT FZCO ("we", "us", "our") collects, uses, discloses, and protects your information when you use tixticks.com.

By using our services you consent to the data practices described in this policy. This policy is designed to comply with applicable privacy laws, including the General Data Protection Regulation (GDPR).

We may collect the following categories of personal data:

• Full name, email address, phone number, and postal address
• Billing and payment information, including credit/debit card details
• Seller verification data: a government-issued identity document you upload (passport or national ID), country of residence and country of citizenship, and your tax identification number
• Seller application details and the status and result of your identity verification (KYC)
• Proof of ticket ownership (such as an original order confirmation), where requested
• Banking or payout information you provide to receive payments
• Purchase history, communication records, and user preferences
• IP address, browser type, device identifiers, geolocation (if enabled), cookies and similar tracking technologies

We use your data to:

• Provide and manage our marketplace services
• Process payments and facilitate ticket delivery
• Verify the identity of sellers (KYC) and assess eligibility to sell
• Comply with anti-money-laundering (AML) and sanctions requirements, including screening against prohibited countries and sanctions lists
• Communicate with you about your account or transactions
• Detect and prevent fraud and comply with legal obligations
• Provide customer support and resolve disputes
• Personalise your experience and improve our services
• Send promotional communications (you may opt out at any time)

We use cookies and similar technologies to enhance your experience, analyse usage patterns, and deliver targeted advertisements. You can manage or disable cookies through your browser settings.

For full details, see our Cookie Policy.

We process your personal data on one or more of the following legal grounds:

• Consent — your explicit consent for specific processing activities
• Contractual necessity — processing required to perform a contract with you (e.g. ticket transactions)
• Legal obligation — compliance with applicable laws and regulations, including anti-money-laundering (AML) and know-your-customer (KYC) requirements for sellers
• Legitimate interests — fraud prevention, sanctions screening, service improvement, and platform security

We may share your data with:

• Payment service providers and acquiring banks
• Identity verification (KYC) and compliance service providers, where engaged
• Ticket delivery partners and logistics providers
• Event organisers, where required for ticket validation
• Government, regulatory and law-enforcement authorities, where legally required, including under AML obligations
• Other users (in the context of a ticket transaction) — limited to relevant transaction data only

As we are based in the UAE and operate internationally, your data may be transferred to and stored in countries that may not offer the same level of data protection as your home country.

In such cases, we ensure that adequate safeguards — such as standard contractual clauses — are in place to protect your personal information.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including to comply with legal obligations, resolve disputes, and enforce agreements.

Seller identity documents and verification (KYC) records are retained for the period required by applicable anti-money-laundering legislation, which may continue after your account is closed.

You may request deletion of your data at any time, subject to our ability to fulfil our legal and contractual obligations, including the AML retention requirements above.

If you are located in the European Economic Area (EEA) or a jurisdiction with similar data-protection laws, you have the right to:

• Access, correct, or delete your personal data
• Restrict or object to processing
• Data portability — receive your data in a structured, machine-readable format
• Withdraw consent at any time
• Lodge a complaint with a supervisory data-protection authority

To exercise your rights, contact us at support@tixticks.com.

We implement technical and organisational measures to secure your personal data, including encryption, secure servers, role-based access controls, and continuous monitoring systems.

Identity documents you upload are stored in secure, private storage with access restricted to authorised personnel on a role-based basis.

In the event of a data breach that affects your information, we will notify you and relevant authorities as required by applicable law.

If you apply to become a seller, you must complete identity verification before you can list or sell tickets. As part of this process we collect and process the data described in this policy, including a government-issued identity document, your country of residence and citizenship, and your tax identification number.

Applications are currently reviewed by our authorised personnel. We also screen applications against prohibited countries and sanctions lists. We may decline or suspend a seller where verification is incomplete or inaccurate, where eligibility requirements are not met, or where required by law.

Identity documents and verification records are stored securely and retained for the period required by applicable anti-money-laundering legislation. For more detail on retention and your rights, see the relevant sections of this policy.

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

We may use automated tools to help detect fraud, assess transaction risks, and screen seller applications against prohibited countries and sanctions lists. If such automated processing significantly affects your rights, you may request a human review by contacting our support team.

We may update this Privacy Policy from time to time. Users will be notified of material changes via the website or by email. The updated version will include a revised date and becomes effective once published.

If you have questions or concerns about this policy or your personal data, please contact us at support@tixticks.com.